Document Conversion Issue

Hi Melissa ​,

We have checked and it was working fine. Please try with another document and if you still get an problem then please provide test case and will resolve by tomorrow.

Hi Harsh  

Several of us have tried multiple documents and are encountering multiple issues:

Issue 1 — Cannot upload a document:
User: Admin / admin

upload error.mov 6.14 MB • Download

Issue 2 — PDF Quality Assessment

analysis fails.mov 4.8 MB • Download

Issue 3 — Conversion does not progress past 1%

Issue 4 — Upload screen error

The issues are inconsistent across users but we have tried multiple documents, and multiple admin users and no one has successfully been able to convert any document. This will need to be investigated on your end.

Mel

Hi Melissa ​,

Thanks for information.

After upload new version, we have checked and entered some test entries but we need to see what happened with your cases. will resolve this issue by tomorrow.

Hi Melissa ,

We have resolved issue No. 1, 2 & 4. Please check and confirm. For Issue No. 3, We are not able to produce as there was an some issue with PDF file.

Could please provide use that test file of Issue No. 3 ? so, we will check and resolve the issue.

Harsh

We are still experiencing some issues, however they are very inconsistent. Here are a few examples below:

New Treaty upload:

test-IC-0232-01 - Mamidoil Jetoil v. Albania - Award -C.pdf 1.17 MB • Download

PDF analysis gets stuck at 99.4%

image.png 147 KB • Download

New Treaty Upload:

DD Test445pdf.pdf 80.1 KB • Download

PDF analysis gets stuck at 1%


New Treaty Upload:
Same result when uploaded as a dispute document.

Testnaomi123ON-0133-0001 - Herb Gray Parkway (Windsor-Essex) - Project Agreement.pdf 1.12 MB • Download

Document Conversion fails:

---
Please note, the failed documents had been successfully uploaded and converted in past versions of the application.

Mel

Hi Melissa ,

Th above all issues are related to PDF files.

For 1st issue,  PDF analysis gets stuck at 99.4%

(PDF File :  DD Test445pdf.pdf)

In our environment it was done successfully but somehow on server it always stuck at 99.40%.  We will check and let you know.

For 2nd Issue, PDF analysis gets stuck at 1%

(PDF File :  DD Test445pdf.pdf)

We tried and it works fine.

treties.png 142 KB • Download

For 3rd Issue, Conversion Failed

Due to change in PDF to HTML algorithm, The following 2 files were converted failed. We have resolved this issue. you can check with following 2 files.

1) Testnaomi123ON-0133-0001 - Herb Gray Parkway (Windsor-Essex) - Project Agreement.pdf

2) DD Test445pdf.pdf

I also insist you to in future if you find any issue regarding conversion failed then please post this issue on PDF to HTML conversion project. so, our team will look into this.
 

I'm concerned that the issues above are occurring.

Melissa , could you confirm whether this is preventing you from moving forward with UAT?

Harsh , I don't think posting these issue in PDF to HTML conversion is appropriate. That group of to-do's is for dealing with QA issues concerning the output of the conversion tool. This issues above concern the performance of the application. My understanding of the application requirements is that when the conversion fails, the user should be notified of the failure and the prompted for action (skip conversion, try again, etc.). In the examples above, the conversions are stopping half way through with no message to the user explaining why.   

On a broader note, Ketan , I'm disappointed that these issues were not caught before the deployment of the release. Issues like this should be tested and identified as part of your QA process. We can't afford to waste time going back-and-forth like this. The quality of the releases needs to improve going forward.

Morgan

Hi Morgan , 

The major issues have been resolved and we have been able to continue with UAT. 

Please also note, that the PDF assessment cards are still in progress for development so it is not surprising that this function is not behaving as expected yet. We will test this feature once it's ready, but for now the larger regression issues are not blocking. 

Mel

Ok. Great Melissa ​. Thanks. Understood.

Harsh ​ and Ketan ​, apologies for my comments above. I misunderstood that these features were complete.

Thanks,

Morgan