Hi Morgan   and Ryan ,

We have resolved the error on dev.islg. Please check and confirm.

It was a minor change. so, if the change is OK on dev.islg then Tomorrow, can we migrate this on live site or wait until next Monday ?

Thank you, Harsh. The download is working for me again on dev.islg.

I'll let Morgan decide when to migrate.

Thanks!

Ryan

Looks good on dev.islg. Yes, please migrate to www.islg if it is just a minor change.

Morgan

Hi Morgan and Ryan ,

This task has migrated on www.islg. Please check and confirm.

Thank you, Harsh. I've confirmed on www.islg.

Ryan

Looks good Harsh. However, I discovered a problem when attempting to download and view a Research Report on my phone. The document wouldn't open, and received a message that the file was corrupted (see screenshots below). Can we do something about this so that the documents are accessible on all devices?

image.png 300 KB • Download

image.png 209 KB • Download

image.png 135 KB • Download

Hi Morgan ,

We have download the file and getting same issue with "Docs" application but if we open the word document with different app in mobile then it is working fine.

Hence, We are assuming that downloaded word document format is not supported by "Docs" app in mobile. 

We are looking into it and will get back to you soon.

OK. Thanks Harsh . All .doc files should be compatible with Google Docs, so I don't think the application is the problem. I also had a similar problem when attempting to open the document in the mobile Word app.

Morgan

Hi Morgan ,

We did R&D for above issue and found following two solutions.

Please suggest.

Hi Harsh ,

Please go ahead and request that Carbon60 add Microsoft Word to the server (similar to what we did for Excel for the usage reports). We need the research reports to be in Word, so that users can make edits and annoations to the documents.

Thanks,

Morgan

Hi Morgan ,

Just for your information :

Currently, We are trying to generate the word file from Research Topic Details. But, Due to some permission issue, When we try to download the word document the error is throwing on dev.islg. 

Thanks for the update Harsh . I'm monitoring the emails with Carbon60. Hopefully this can be resolved soon.

Morgan 

Hi Morgan ,

The permission issue on server has resolved. We have uploaded the change on dev.islg and checked word file with Google Docs App and it is working fine.

Please check and confirm.

Hi Harsh ,

Further to the video below, I'm experiencing an error with opening up the Research Topic window, which prevents me from testing the issue above.

Thanks,

Morgan

Error with Research Topics (16-Jul-18).mp4 1.2 MB • Download

Hi Morgan ,

The above error has resolved on dev.islg. Please check and confirm.

Hi Harsh,

The new version of the research reports is working well all devices now; however, I've encountered some new issues. First, according to the sample below, please consolidate the fonts within the reports to Arial size 12 (with the exception of the link front to size 9). Also, please increase the size of the ISLG logo, and ensure it appears in the document without the need to select it. Second, once bookmarks are save to Research Topics, they no longer work and produce an error.

Thanks,

Morgan

ResearchTopicDetailReport Sample.doc 33 KB • Download

Problems with Research Reports (17-Jul-18).mp4 18.4 MB • Download

Hi Morgan ,

Above all issues have resolved on dev.islg. Please check and confirm.

Hi Harsh ,

Further to the video below, there are a number of unresolved issues with the Research Topic and Research Report links.

Thanks,

Morgan

Problem with Research Topics and Research Reports (18-Jul-18).mp4 15.1 MB • Download

Hi Morgan ,

We have resolved the above issues and uploaded on dev.islg. Please check and confirm.

Hi Harsh ,

The errors with all the bookmark links and research topics are resolved. However, could we implement some further refinements to the new Research Reports (see screenshot and sample below):

image.png 111 KB • Download

ResearchTopicDetailReport (24).doc 34 KB • Download

Hi Morgan ,

We did above changes and uploaded on dev.islg. Please check and confirm.

Looks great Harsh . Scheduling this for migration on Monday.

Morgan 

Hi Morgan ,

We have migrated this task on www.islg. Please check and confirm.

Thank you, Harsh . Looks good on www.islg.

Ryan

Looks good Harsh . Marking to-do complete.

Morgan