Hi Harsh and Jitesh ,

The issues above are affecting the subscriber side of the current application. Could you please ensure these are resolved as a high priority.

Thanks,

Morgan 

Hi Morgan ,

We are taking this as priority and start to looking into it. we will update you soon.

Cc : Ketan  

Great. Thanks Harsh ​.

Hi Morgan and Irit ,

We have checked above issue and found the following things.

There is some problem in attached PDF file. In all above places the following PDF file is open so problem is common.

The pinpoint reference will not point to actual location and point to next page (ex. if we pinpoint the paragraph 15 which located on 10 number page then it redirect to 11 number page) 

Might be we are thinking that, due to signature attached in every page of PDF the problem is occurred.

Is it possible for you to removed signature from each page of PDF and replace it and check again?

OT-0037-01 - Oztas v. Libya - Award-2 - C -TD.pdf 11.3 MB • Download

All other pinpoint references are working fine in application except this PDF. so there is no issue in application or code.

Hi Harsh ,

Removing the signature from every page isn't really possible. Also, I'm concerned  a similar problem will arise with other document with similar issues. Could you please do a little more work to see if there is a solution to this problem through adjusting the application. It's important to note that the destination codes within the PDF are working as expected, so there shouldn't be a reason why the application can't direct the user to that point on the page:

image.png 390 KB • Download

Thanks,

Morgan

Hi Morgan ​,

We need to just confirm that issue occured due to that signature or not.

Is it possible for you to provide this pdf us with removing signature  from only 2 or 3 pages?

Because, remaining all pdf are working fine. only this pdf file getting  issue.

if it is not possible to remove signature from pdf then we will find another way to resolve this issue and let you know.

Hi Harsh :

Every page is initialed if not signed, so I attach both PDFs for you to test around.

Thanks,

Paul

OT-0037-02 - Oztas v. Libya - Dissenting Opinion of Dr. Tolga Ayoglu-1 - C - TD.pdf 3.9 MB • Download

OT-0037-01 - Oztas v. Libya - Award-2 - C -TD.pdf 9.97 MB • Download

Hi Morgan , Irit and Paul ,

We checked all possible solutions but this is exceptional case which is not handled by the highlighter PDF viewer which we used in application for pinpoint the references.

We have also tried this thing after upgrade the highlighter PDF viewer but the pinpoint always open to next page for this exceptional case.

The following warning we get from highlighter PDF viewer for above attached files.

Warning : Unimplemented annotation type "FreeText", falling back to base annotation.

OK. Thanks Harsh .

Irit and Paul , how widespread is this problem? We may need to live with it, if it's only occurring on a few documents. Also, was this working before, and did we just never discovered it?

Morgan 

Hi Morgan :

This is an isolated issue. As far as we are aware, these are the only two documents. The problem was discovered while testing citators on the live site after uploading last week. We can reformat these PDFs to avoid this issue on the live site if it cannot be fixed.

Paul

Ok. Let's do that then, Paul . Let's keep an eye for the issue, and reformat the PDFs are required when the issues arises.

I'll mark the to-do complete.

Thanks,

Morgan