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TOLOGIX - ISLG Maintenance

Project dealing with all ongoing maintenance of the current ISLG application (www.investorstatelawguide.com and dev.investorstatelawguide.com).
Laura Mindorff, COO at IndustrialHarsh Parikh, Tech Lead at DevITMelissa Cowell, General Manager at IndustrialJeff Horne, CEO at IndustrialMonica Martinez, MonolabMarysia RaptisPaul MoonIrit WeinfeldNafiseh Arghandehpour, Legal Content Manager at ISLGKetan Sondarva, Technical Project Manager at DevITMartin Laporte, CTO at TologixSharmila Srikanth, Quality Assurance Engineer at TologixKishan Badri, Strategic Account Manager at TologixSéverine Beaudet, Senior Legal Content Manager at TologixGary López Vélez, Junior Legal Content Manager at Tologix +4 others
From the list: Regression/Maintenance Issues - Maintenance

✔ Problem with individual login - HIGH PRIORITY

Morgan M. added this on
Completed by Morgan M.
Assigned to
Anil Vaghela Anil V. Harsh Parikh, Tech Lead at DevIT Harsh P. Ryan Knuth, Customer Support Manager at Industrial Ryan K.
Notes
Further to the email chain below, one of our subscribers is having trouble accessing the members site with their username and password. When they login they are presented with the message that the site can't be reached (see below) and an erroneous URL appears to have been queried. If the user selects http://www.investorstatelawguide.com/User/Welcome from the error message, they are logged in.

Subash Kuttan Subash experienced the same issue when logging in from his laptop. The problem started when we migrated the changes concerning the subscriber management system. Also, clearing the cache on the browser did not resolve the problem.
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Comments & Events

Harsh Parikh, Tech Lead at DevIT Harsh Parikh, Tech Lead
Hi Morgan Maguire, CEO Morgan ,

Could you please provide the username/First name & Last name of subscribers who having problem to access member site ?

Also, Please provide the Subash username/First name & Last name. so, we will figure out the issue.
Notified 5 people
Harsh Parikh, Tech Lead at DevIT Harsh Parikh, Tech Lead
Hi Morgan Maguire, CEO Morgan ,

We have resolved above issue to accessing the members site with their username and password on both dev.islg and www.islg.

We have also tested both the accounts on www.islg and it is working fine now.

Please check and confirm.
Notified 5 people
Morgan Maguire, CEO Morgan Maguire, CEO
Hi Harsh Parikh, Tech Lead at DevIT Harsh ,

Subash Kuttan Subash has confirmed that the fix worked on his account, and we're waiting to hear back from Essex Court Chambers to confirm that the problem is resolved for them. However, could you confirm whether the issue is resolved system wide, or is this something that we need to resolve user by user, because we suspect the problem is affecting a number of other users as well?

Thanks,

Morgan 
Notified 5 people
Harsh Parikh, Tech Lead at DevIT Harsh Parikh, Tech Lead
Hi Morgan Maguire, CEO Morgan ,

The issue has resolved the system wide. we don't need to resolve the problem user by user.
Notified 5 people
Morgan Maguire, CEO Morgan Maguire, CEO
Great. Glad to hear it Harsh Parikh, Tech Lead at DevIT Harsh . I'll mark this to-do complete once we get confirmation back from the Essex Court Chambers users that the issue is resolved. Subash Kuttan Subash let us know.

Thanks,

Morgan
Notified 5 people
Subash Kuttan Subash Kuttan
Morgan Maguire, CEO Morgan  I can confirm this issue has been resolved for Court Chambers.
Notified 5 people
Morgan Maguire, CEO
Morgan Maguire completed this to-do.