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From the list: ILG Prototype

✔ Problem with PDF to HTML conversion

Morgan M. added this on May 25, 2018
Completed Jun 04, 2018 by Morgan M.

Assigned to: Anil V. Hiren P.
Notes: Further to the video below, a problem occurred when attempting to upload a lower quality PDF document. The system indicated that the document had been successful processed and converted to HTML, but the HTML output is blank: http://p3lg.tologix.com/Document/EditDocument?DocumentId=296. Please examine why this occurred, and resolve the problem.

Problem with PDF to HTML conversion (25-May-18).mp4 6.38 MB • Download

Comments & Events

Anil Vaghela

Hello

Morgan

,

This works fine at our end. Can you check again and confirm?

May 28, 2018 at 11:58 AM Notified 4 people

Ryan Knuth, Customer Support Manager

Anil

and

Morgan

The PDF content is loading for me as well.

Anil, is it possible the success message is appearing before it's actually complete?

Ryan

May 28, 2018 at 5:06 PM Notified 4 people

Morgan Maguire, CEO

Anil

and

Ryan

,

Further to the videos below, a couple of issues to examine and resolve:

System does not recognize that a document has been deleted from the database, and prevents uploading the same document again.
As Ryan suggested, there appears to be a delay between when the check-mark and the availability of the HTML document.
Loading the the document can take a very long. Either we speed up the loading time, or we create an additional load option for the HTML are the user is presented with the document edit page.

Thanks,

Morgan

Problem with uploading document that was deleted from database (25-May-18).mp4 9.57 MB • Download

Problem with PDF to HTML conversion (28-May-18).mp4 7.71 MB • Download

Problem with PDF to HTML conversion (28-May-18) - 2.mp4 7.76 MB • Download

May 28, 2018 at 8:26 PM Notified 4 people

Anil Vaghela

Hello

Morgan

System does not recognize that a document has been deleted from the database, and prevents uploading the same document again. - Resolved
As Ryan suggested, there appears to be a delay between when the check-mark and the availability of the HTML document. - Looking like this is a caching issue as we were not able to produce this at our end. We have done some changes and uploaded on demo URL. Can you clear your cache and check again?
Loading the the document can take a very long. Either we speed up the loading time, or we create an additional load option for the HTML are the user is presented with the document edit page. - This is because of a big size of the html file which is loaded in the HTML editor. As you suggested we can put one more button "View Html".

May 29, 2018 at 12:58 PM Notified 4 people

Ryan Knuth, Customer Support Manager

Thank you

Anil

.

I've confirmed the ability to re-upload deleted documents and the checkmark caching doesn't seem to be an issue anymore for the couple of documents I tested uploading.

Let us know when the button is ready for test.

Thanks!

Ryan

May 29, 2018 at 3:12 PM Notified 4 people

Morgan Maguire, CEO

Anil

,

Understood. I'll clear my cache, and run more tests this afternoon.

The "View HTML" sounds like a good option to me. It's an extra click, but I think it will save admin users the agony of loading the HTML every time they want to make a small edit to the document.

Morgan

May 29, 2018 at 4:11 PM Notified 4 people

Anil Vaghela

Thanks

Morgan

and

Ryan

,

We are working on "View HTML" and will be completed by tomorrow for your review.

May 30, 2018 at 12:33 PM Notified 4 people

Morgan Maguire, CEO

Great. Thank you,

Anil

.

Morgan

May 30, 2018 at 2:35 PM Notified 4 people

Morgan Maguire, CEO

Anil

,

I don't know if the addition of "View HTML" will resolve this, but I'm still getting issues where the converted HTML is not appearing.

http://p3lg.tologix.com/Document/EditDocument?DocumentId=311&TickFlag=1527712382588#

http://p3lg.tologix.com/Document/EditDocument?DocumentId=310&TickFlag=1527712514166

Note as well that I've cleared by browser cache several times, and there is no change.

Morgan

May 30, 2018 at 8:36 PM Notified 4 people

Anil Vaghela

Hello

Morgan

and

Ryan

,

We have put "View Html" button on document page. Please check and feedback.

This should resolve the issue posted by Morgan above.

May 31, 2018 at 1:58 PM Notified 4 people

Morgan Maguire, CEO

Anil

,

The "View HTML" button looks good, but I'm still not able to see the documents I uploaded yesterday.

Ryan

, could you confirm this as well to ensure there's something going on with caching on my browser. The document are here:

http://p3lg.tologix.com/Document/EditDocument?DocumentId=311&TickFlag=1527712382588#

http://p3lg.tologix.com/Document/EditDocument?DocumentId=310&TickFlag=1527712514166

Thanks,

Morgan

May 31, 2018 at 5:22 PM Notified 4 people

Ryan Knuth, Customer Support Manager

Morgan

and

Anil

The documents are appearing empty for me as well after clearing cache. When looking at the source HTML in the WYSIWYG editor there isn't any content either.

Screen Shot 2018-05-31 at 4.03.11 PM.png 32.7 KB • Download

May 31, 2018 at 8:04 PM Notified 4 people

Morgan Maguire, CEO

Ok. Thanks

Ryan

Anil

, we'll need to figure this out, because it inhibits me from doing further testing on the system.

Morgan

May 31, 2018 at 8:50 PM Notified 4 people

Anil Vaghela

Hello

Morgan

and

Ryan

,

These 2 files was generated as blank files because of a bug exists before we implemented "View HTML" button. I have regenerated these 2 html files. Can you check again and confirm?

Jun 01, 2018 at 6:45 AM Notified 4 people

Ryan Knuth, Customer Support Manager

Thank you,

Anil

. The docs are loading for me now after clicking the new button.

Jun 01, 2018 at 2:32 PM Notified 4 people

Morgan Maguire, CEO

Anil

,

Things appears to be working well with the PDF to HTML conversion, including the the HTML button.

However, further to the video below, I'm experiencing the same issue I had before where the system is telling me a document already exists when it is not on the system The document I am attempting to upload is the following: