Hi Harsh:

IC/0110 and IC/0120 "Costs" under Legal Analytics are not expanding as it should. As highlighted below, even if I select "Expand," no "Legal Costs" and "Arbitration Costs" show up as shown in AF/0007 below.

IC/0110 and IC/0120 - no "Legal Costs" and "Arbitraton Costs"

image.png 20.9 KB • Download

image.png 18 KB • Download

AF/0007 - "Legal Costs" and "Arbitration Costs" show up

image.png 21.1 KB • Download

There were many sub-fields under Legal Costs and Arbitration Costs that I created and deleted over the last few days. Some deleted sub-fields had existing entries that I didn't clear prior to deleting those sub-fields. Could this be the reason for this problem? After I started populating entries again for AF/0007, IC/0110 and IC/0120 today under existing sub-fields, I notice that AF/0007 is still expanding fine as shown above, but IC/0110 and IC/0120 are not expanding anymore (e.g., I can neither view what the existing entries are nor could I make any changes). I know updating AF/0007 took less than 20 minutes for sure, but IC/0110 and IC/0120 might have taken longer than 20 minutes each. When I saved draft for all three disputes, they all seemed to have saved without logging me out (I got the confirmation that it updated and wasn't taken to sign-in page), but I can't figure out what the cause of difference between AF/0007  and IC/0110 & IC/0120 is.

Please let me know how to prevent this going forward, as I'll have to set up a way to edit sub-fields without causing this problem again. 

Thanks,

Paul

Hi Paul ,

There was discrepancy in data on IC/0110 and IC/0120. We are not able to find what this the actual root cause but there was problem to delete sub fields after entered the data in form.


Could we clean the entered data of only COST accordion for entry IC/0110 & IC/0120 ?

Hi Harsh ,

Question related to the above, if data were entered into a field, and the admin user decided to delete that field from meta field management page, would that data be deleted as well?

My expectation is that the data would be deleted, and this could be the cause of the issue above. Therefore, perhaps we should confirm that there isn't a bug that is preventing the data from being deleted from deleted fields.

Thanks,

Morgan

Hi Morgan ​,

Yes we are deleting the data if we delete the meta field. but i need to confirm or check that if parent field will be deleted then all child field we need to delete from entered data.

I will confirm you by monday and if we are not deleting those child field as well then we  will make adjustment and resolve by monday.

Ok. Sounds good, Harsh . It would be good for us to understand exactly what happens so we can avoid causing similar issues in the future.

Note you can go ahead and delete the COST data from  IC/0110 & IC/0120. Paul  can re-enter this data afterwards.

Thanks,

Morgan

Hi Paul ,

We have removed COST data for UIN IC/0110 & IC/0120 and now the accordion is working.

Morgan , We are checking the if parent meta field is removed then all child meta field up to nth level should be removed and will update you by tomorrow.

Great. Thanks Harsh .

Morgan 

Hi Morgan ,

We have checked and found the issue. Actually, We have removed nth level of child data but we are not removing entered data hence might be the issue occurred.

We are doing this change and will update you once we deploy this change because currently also we are working on admin side high priority changes as well as some admin side feedback. hence, it is difficult for us to release this change only on server.

Sounds good, Harsh .

Resolving the issue is not a high priority, so you address it when it makes sense to integrate into the workflow.

Morgan

Hi Harsh :

I could open "Costs" under both IC/0110 and IC/0120 this morning. However, once I entered data again for IC/0110, the same problem occurs where I no longer see anything under the Costs section of IC/0110 legal analytics as shown below. I didn't proceed to insert data under IC/0120, so it is still opening up with no data under Costs.

image.png 17.6 KB • Download

Could you let me know how I can enter data again for IC/0110 and IC/0120 without causing this issue?

Thanks,

Paul

Hi Paul ,

We found one minor bug when you edit the legal analytics data. We are working on to resolve it but please don't make any further entries in Legal Analytics form until we resolve the issue.

We will update you once issue is resolved and will deploy this change on rebuild.islg.

Hi Paul ,

To recreated the bug, please help us. 

We have removed IC/0110 "COST" data on rebuild.islg.

Please again enter the same "COST" data on same way for IC/0110 which you entered yesterday and make video while you entering data .

We need to see in which scenario the issue is occurred so we need to know how you entered data.

so we are doing same scenarios and find the issue. 

Hi Harsh :

The problem seems to have been resolved. I was able to enter Costs data under IC/0110 and return to expand the Costs section after. I'll mark this complete.

Thanks,

Paul

Hi Harsh :

I am reopening this, since UN/0097 Costs section is experiencing the same problem again. If you delete the data, I'll try to recreate the problem and record video. 

Thanks,

Paul

Hi Paul ,

Please recreate the same scenario again and provide me the video that how you can enter the data and again you delete and save.

Please provide us video so we can reach that issue.

Hi Harsh ,

Paul is away until Thursday, but here is a video demonstrating the issue described above with UN/0097:

Problem with cost field set (24-Aug-20).mp4 1.59 MB • Download

I suggest deleting any corrupted data under Costs, and then Paul will re-enter the applicable data when access to the fields is restored.

Thanks,

Morgan

Hi Morgan   and Paul ,

We need a video that which data you entered and how you deleting that captured data.

It mean whole scenario. Because we tried to reproduce but we are not able to catch it.

Please do same process again for any other dispute entry for COST data and make video from starting to end so we can produce that issue and resolve it.

Hi Harsh :

First of all, please delete "Costs" data under UN/0097 for now asap. When you deleted "Costs" under IC/0110, the problem no longer existed, so UN/0097 may be resolved this way as well. 

When I get to other disputes, I'll see if I can recreate the issue and record the video.

Thanks,

Paul

Hi Paul ,

We have removed the COST data of UN/0097 dispute.

We caught one issue and resolved it and we will release on next Monday with following things. so i would request to test thing from Monday (31st August)

1) 3 Task of Admin Feedback - Priority
2) 2 hour ideal time of session time out
3) Remove entered data if you delete any meta field
3) This issue which we caught.

so, please test this issue again on next Monday once we deployed above changes on rebuild.demo.

Please make whole video of entered data and perform same scenario when you start test same thing after Monday.

Hi Harsh :

Do you mean you will release the fix items you listed on rebuild.islg? Currently, all legal analytics work is done on rebuild.islg, not rebuilddemo.islg. If you release the fixes only on rebuilddemo.islg, I cannot test any of them as there is no content on rebuilddemo.islg. 

Please confirm.

Thanks,

Paul

Paul ​, we are going to release above items on rebuild.islg and rebuilddemo.islg both.

so please do further test on rebuild.islg after next monday.

Ok. Thanks, Harsh  

Hi Paul ,

We have deployed above mentioned changes on rebuild.islg. Now, you can enter the legal analytics data.

Please start the recording the video and perform same scenario which you performed for UN/0097 entry so if you will face same problem again then will know which kind of data you entered and will perform same scenario to find out the issue.

Paul and Harsh , can we mark this to-do resolved?

Morgan

Hi both:

We can mark this complete for now, thanks.

Paul

Yes Morgan . You can make complete this task.