Hi Martin :

Similar to Erroneous admin override message - TOLOGIX - ISLG App Rebuild for Tologix, I am getting an erroneous admin override message without identifying who is currently "editing" the document when there is nobody actually editing the document. Any admin override message should now identify the person who is editing the document, but the message does not contain that information.

Admin Override error 2 (6-Jan-21).mp4 2.55 MB • Download

Please include it in the next sprint.

Thanks,

Paul

Hi Harsh ,

Can you investigate and add as an unplanned item if necessary?

Thanks,
-Martin

Hi Paul , Irit   and Martin ,

This task is done on staging.islg. Now, Any admin user will close the browser or tab directly then admin user is automatically logout for that particular document.

You can check on staging.islg and give your feedback.

Hi Irit :

When the next HTML comes back, could you try to upload it on staging.islg to test this? Please continue to assign the final step "Publish" to Nafiseh for this test.

Thanks,

Paul

Hi Paul ,
I uploaded the HTML for IC/0565/11 on staging.islg.  I assigned the final step to Nafiseh as you requested above.

Thanks,
Irit

Hi Harsh :

The issue is resolved on staging.islg, thanks.

Paul

Hi Harsh :

I see this was DevOps #1370 which was deployed to production as in DevOps #1387. However, as shown in the video below, this is not resolved on app.islg

Admin Override error 2-3 (21-Jan-22).mp4 381 KB • Download

Martin : is there a way to test all items that seemed to have been fixed on staging.islg on app.islg after deployment?

Thanks,

Paul

Hi Paul ,

We have resolved this task on both app.islg and staging.islg. Please check again and confirm.

Cc : Martin  

Hi Irit :

Could you remind me to test this when you upload an XML onto app.islg?

Thanks,

Paul

Hi Paul ,

I uploaded the HTML for IC/0254/11 on app.islg.  I assigned the final step to Nafiseh as you requested above in this thread.

Thanks,
Irit

Hi Harsh :

As shown in the video below, the problem is not resolved.

Admin Override error 3 (26-Jan-22).mp4 1.94 MB • Download

There are two issues to be addressed.

1. After HTML is uploaded and any of the 6 tasks is assigned, it should not trigger an admin override unless somebody is actually editing the document.

2. An admin override message should identify who the person editing the specific document is. As shown below, it simply says "another user." It should identify the name of the person who is supposedly editing.

image.png 15.4 KB • Download

Martin : if we need to approach this error from a different angle, please feel free to create another DevOps item.

Thanks,

Paul

Hi Paul ,

This change was revert back as there was an issue on Tuesday. Today, We again newly uploaded this change on app.islg.

As per your above comment, there is no need of second change. because once admin use close the browser window /tab/logout from admin then that message will be disappear.

It means no one is working on that document.

Please check again and let us know the feedback.

Cc : Martin  

Hi Irit :

Could you let me know when you upload an HTML file the next time for me to test this?

Thanks,

Paul

Hi Paul ,

I uploaded the HTML for SC/0015/107 on app.islg.  I assigned the final step to Nafiseh as you requested above in this thread.

Thanks,
Irit

Thanks, Irit .

Harsh : the problem is resolved, thanks.

Paul

Hi Martin :

As you see below, there is a regression issue with the erroneous admin override message (without identifying who the editing admin user is) still appearing. As far as I know, nobody is working on UN/0133/28, and Eleo may not have exited the document properly. How can we actually resolve this issue?

Admin Override error 4 (31-Jan-22).mp4 1.69 MB • Download

Thanks,

Paul

Hi Paul ,

Did you just encounter this issue in the past 15 minutes?

Nafiseh and Irit both experienced issues with being logged out of the Admin Dispute Document page, so Piyush just replaced the file with an older, more stable version, which might be the cause of the regression issue you are seeing.

--Martin

CC: Harsh  

Hi Martin :

Yes, the video was recorded about 15 minutes ago. 

I have been experiencing getting kicked out of the admin dispute document page for days, but I haven't been able to record it to show what triggers the problem. I still got logged out right before I recorded the video above this morning. 

Thanks,

Paul

Hi Paul ,

For now, we are using a page that is a bit older, but more stable. Harsh is planning to investigate the issue, and our goal is to restore the latest page/functionality once we have isolated the "auto logout" issue.

Harsh : please post your progress in this thread. Thanks.

--Martin

Thanks, Martin .

DevOps 1427 is marked done. Should we change the status or create a new item?

Paul

Hi Paul , I have reopened task 1427.

Hi Harsh :

This is supposedly deployed via DevOps 1480, but 1427 is still not resolved as shown below.

Admin Override error 5 (16-Feb-22).mp4 496 KB • Download

Please address it as soon as possible.

Thanks,

Paul

Hi Harsh ,

Please use https://dev.azure.com/tologix/ISLGRebuild/_workitems/edit/1525 to track your progress as the prior task is assigned to the prior sprint.

Thanks,
-Martin

Resolved via DevOps 2059.