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From the list: Unplanned/Critical Tasks

✔ Erroneous Usage on Dechert Account

Morgan M. added this on Oct 08, 2021
Completed Oct 14, 2021 by Martin L.

Assigned to: Martin L.
Notes: Hi Martin ,

Further to the Usage Report below for Dechert, something odd happened where 183,781 sessions were recorded in their session details on 22 September 2021 and 27 September 2021. All the sessions originated from IP address 204.155.230.3. Obviously something happened on their end that caused their system to bombard the application with logins. Could you please removed these erroneous records from their usage record? Also, should we be concerned about this and contact the Subscriber to figure out what happened here?

Thanks,

Morgan

ISLG_SessionDetails_2021-10-7_19-59-10_Dechert LLP_2020-10-07_2021-10-07.xlsx 5.92 MB • Download

Comments & Events

Martin Laporte, CTO

Harsh

, please add a task to our "critical/unexpected issues" sprint group in order to remove the extraneous sessions from IP 204.155.230.3 between 22 September 2021 and 27 September 2021.

Hi

Morgan

, I would like to contact Dechert and let them know. Should I use the email linked to their profile (AskRS@dechert.com) to reach out?

Thanks,
--Martin

Oct 08, 2021 at 12:14 PM Notified 4 people

Morgan Maguire, CEO

Sounds good

Martin

Kishan

, could you provide

Martin

with the appropriate contact at Dechert.

Thanks,

Morgan

Oct 08, 2021 at 4:06 PM Notified 4 people

Kishan Badri, Strategic Account Manager

Martin

Morgan

this is my main contact:
Sarah Yerger
Resource Management Analyst

Dechert LLP
+1 215 994 2447 Direct
sarah.yerger@dechert.com
dechert.com

Oct 08, 2021 at 4:21 PM Notified 4 people

Martin Laporte, CTO

Thanks,

Kishan

.

I have sent an email to Sarah, and note that I received an auto-reply from her mentioning that she will be out for the remainder of 2021.

She provided another contact (Russell.Rokicki@dechert.com).

I forwarded the email to Russell and will post his reply in this thread.

Thanks,
--Martin

CC:

Morgan

Oct 12, 2021 at 3:35 PM Notified 4 people

Martin Laporte, CTO

Russell replied with the following:

Hi Martin,

Our internal statistics did not record this activity. We will have to investigate on our end. We show a total of 23 sessions for that time period.

Thanks,

Russell

Oct 12, 2021 at 3:42 PM Notified 4 people

Marysia Raptis

Thanks Martin. I thought it had something to do with how I entered the IP address ranges.

Marysia

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Oct 12, 2021 at 3:45 PM Notified 4 people

Morgan Maguire, CEO

Ok. Thanks

Martin

. Hopefully they can provide more information on what happened here.

Morgan

Oct 12, 2021 at 5:03 PM Notified 4 people

Martin Laporte, CTO

Russell replied:

We did have reports of individuals not being able to access ISLG from that IP on the 22nd. It is possible that some type of access loop happened that caused all these sessions.

At this point, I don't anticipate them to give us any additional information.
I will work with

Harsh

to make sure these records are removed from our logs.

Thanks,
--Martin

Oct 12, 2021 at 5:08 PM Notified 4 people

Morgan Maguire, CEO

OK. That sounds like a plausible explanation.

Great. Thanks

Martin

.

Morgan

Oct 12, 2021 at 5:17 PM Notified 4 people

Harsh Parikh, Tech Lead

Martin

,

We have removed all erroneous session data between 22nd September to 27 September and Page Count is blank for Dechert LLP Group.

Please check and confirm.

Oct 14, 2021 at 4:56 AM Notified 4 people

Martin Laporte, CTO

Thanks,

Harsh

.
I verified Dechert's session usage, and we are back to normal.

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Oct 14, 2021 at 11:27 AM Notified 4 people

Martin Laporte completed this to-do.

Oct 14, 2021 at 11:27 AM

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