When I want to download the usage rapport on the admin site, it shows me this error. This happens when you click on download rapport and select PDF.

Internal Server Error.pdf 57.5 KB • Download

Hi Harsh ,

Here is a video providing more context to the issue above:

Error when attempting to export PDF usage report (25-Oct-21).mp4 851 KB • Download

Could you please address this as an Unplanned/Critical task.

Thanks,

Morgan

Hi Kishan and Morgan ,

We looked into this issue and the issue is occurred due to bind the chart image in excel or pdf. We are binding the chart image using 3rd Party API. However, don't know why suddenly that 3rd party API throwing error while creating chart image.

Tomorrow, We will look into it and resolve it.

Great. Thanks Harsh .

Kishan , in the meantime, please just use the Excel versions of the usage reports. 

Hi Morgan and Kishan ,

We are still working on resolving this issue. This is not related to our code. It's due to a web service we use (highcharts.com) that has been dealing with DDOS attacks for the past few days.

Harsh and Piyush : see https://github.com/highcharts/highcharts/issues/16530. This thread might contain the latest details on the issue.
Do we send the request async? If so, the developers suggest we change to sync.

Thanks,
--Martin

OK. Thanks for the update Martin . I assume this will affect users ability to generate PDF usage reports on the subscriber side of the application as well? Where else do we use highcharts.com?

Morgan

Hi Morgan ,

Yes, we use highcharts whenever we have a need to export a chart to an image, such as when we generate PDF usage reports.
If we can't find a way to work around the issue, and assuming that highcharts is unable to improve its situation in the short term, we might need to look at another service.

--Martin

Ok. Thanks Martin . Let's keep a close eye on this, because I'm concerned it might be affecting some features in the Research Notepad as well.

Morgan

Hi Kishan and Morgan ,

All report functions are working again. I believe Highcharts was able to resolve the issues they were having. If we end up encountering this again, we might want to look at switching to a commercial provider.

Thanks,
--Martin

Ok. Great. Thanks Martin . We'll keep an eye on things and act accordingly if this happens again.

Morgan

Hi Martin :

Could we conclude this issue is resolved via Usage report error - TOLOGIX - ISLG App Rebuild for Tologix or should we leave this item open?

Thanks,

Paul

Hi Paul ,

Yes, this issue is resolved via Usage report error - TOLOGIX - ISLG App Rebuild for Tologix.

Thanks,
--Martin

Thanks.