TOLOGIX - ISLG App Rebuild

[Firefox only] Repeated paragraphs in SN tagging not allowing new entries + no side bubble

Assigned to
Martin Laporte, CTO at Tologix Martin L.

Comments & Events

Paul Moon
1. When editors need to tag a paragraph more than once, HTML doesn't let editors to highlight the repeated paragraph for the second time as shown in the video without having to "Save and Exit" every time.
 
2. Even if editors manage to highlight the same paragraph for the second time after clicking "Save and Exit," the side bubble doesn't necessarily appear correctly, which is misleading compared to Analysis List.

I am aware that I've added a lot of unplanned items, so please queue this accordingly as soon as possible.

Paul Moon
 Thanks, Martin Laporte, CTO at Tologix Martin . It will be one of the two priority items that I would like deployed as soon as possible, as discussed yesterday. 
Martin Laporte, CTO at Tologix
Hi Paul Moon Paul ,

We believe the original issue has been addressed, but we are still chasing the behaviour you described in your last comment.
So far, we have only been able to reproduce it using the document you referred to. Darsh Shah, DevIT Darsh is trying to reproduce with other HTML documents.

The plan is as follows:
  1. Next week, we will install the original fix in Production.
  2. Darsh Shah, DevIT Darsh will attempt to reproduce the latest problem you reported. It might be specific to that one document, in which case we might decide to not pursue further. If Darsh is able to find a pattern using other HTML docs, we will create a new Bug in DevOps and link it back in this thread.

Thanks,
-Martin
Paul Moon
Thanks, Martin Laporte, CTO at Tologix Martin

I will test further once the original fix is implemented next week. 

Hopefully, the AF/0001/39 problem I posted is document-specific. If it happens throughout all HTMLs, it will pose an issue, preventing editors from inserting SN entries correctly. Is there a way for the technical review can detect the problem if it depends on the HTML?

Paul
Martin Laporte, CTO at Tologix
Hi Paul Moon Paul ,

The challenge right now is that we believe it's document-specific, but we are not sure how to catch the issue. That is why Darsh has been testing against multiple HTMLs, trying to reproduce this.

Piyush Kanpariya, DevIT Piyush and Darsh Shah, DevIT Darsh , can you share more details on your latest findings? How confident are we that this is an isolated issue?

Thanks,
--Martin

CC: Harsh Parikh, Tech Lead at DevIT Harsh  
Paul Moon
Understood, Martin Laporte, CTO at Tologix Martin .

Let's see what the team comes back with and decide what to do then.

Thank you.
Darsh Shah, DevIT
Hi Paul Moon Paul and Martin Laporte, CTO at Tologix Martin ,

I check this issue on multiple environments (QC and Staging) with multiple documents.
And found that this is browser specific issue and I found that in the firefox browser (Version: 92.0).

Please check the attached video for more information.

Paul Moon Paul , Can you please check and confirm that is working fine in the chrome browser?
Martin Laporte, CTO at Tologix Martin , We will try to solve this issue as soon as possible.


CC: Harsh Parikh, Tech Lead at DevIT Harsh and Piyush Kanpariya, DevIT Piyush  
Paul Moon
Hi Darsh Shah, DevIT Darsh :

Yes, it seems to work on Chrome. It shouldn't matter which browser admin users use, so please ensure it'd work on Firefox as well.

Thanks,

Paul
Morgan Maguire, CEO
Hi Darsh Shah, DevIT Darsh ​ and Paul Moon Paul ​,

We should ensure this is compatible with all major browsers (Chrome, Edge, Firefox and Safari).

Thanks,

Morgan
Martin Laporte, CTO at Tologix
Hi Paul Moon Paul ,

Darsh Shah, DevIT Darsh has created https://dev.azure.com/tologix/ISLGRebuild/_workitems/edit/1025 to capture the Firefox-specific issue.

Since this only occurs in Firefox, and only on the Admin app while performing specific steps, we have decided to lower the priority and address this issue after retiring ISLG Legacy.

In the meantime, we recommend the team uses Chrome or Edge when performing Admin functions.

Thanks,
--Martin

CC: Morgan Maguire, CEO Morgan , Harsh Parikh, Tech Lead at DevIT Harsh , Piyush Kanpariya, DevIT Piyush , Darsh Shah, DevIT Darsh  
Paul Moon
Thanks for the update, Martin Laporte, CTO at Tologix Martin .

Paul
Martin Laporte, CTO at Tologix
Hi Paul Moon Paul ,

Can the issue you reported above be also reproduced in Chrome? Or is it specific to Firefox?

Thanks,
--Martin

CC: Harsh Parikh, Tech Lead at DevIT Harsh  
Paul Moon
Hi Martin Laporte, CTO at Tologix Martin :

This issue is specific to Firefox. It is not an issue on Chrome.

Thanks,

Paul
Paul Moon
Looks good. Thanks, Martin Laporte, CTO at Tologix Martin .
Paul Moon
Now a browser-specific issue, leaving it open.