Hi Harsh , 

Could you please resolve the above as a high priority Unplanned/Critical task. Please let us know if you're unable to resolve this later this evening, because we need this resolved in order to activate trial account requests.

Thanks,

Morgan

Hi Morgan ,

We tried to re-produce the issue for same user but we are not able to do this. As per below screen shot you can see the status and Expiry date is updated on app.islg and invitation mail sent to user.

image.png 143 KB • Download

Hi Harsh ​,

Could you please run another test to confirm that the trial account activation process is working by creating and test request and then attempting to activate it. We want to ensure this resolved and doesn't cause any further issues.

Thanks,

Morgan

Hi Morgan ,

Harsh might chime in later in this thread, but he told me this morning that he spent a significant part of his day testing this feature and trying to reproduce the error you encountered, but to no avail.

Sharmila also tested and was unable to reproduce.

Can you try again today and let us know the outcome?

Thanks,
--Martin

Ok. Sounds good, Martin . I've spoken to Kishan , and he's confirmed that the issues is resolved. I'll mark the to-do complete.

Thanks,

Morgan