TOLOGIX - ISLG App Rebuild

URGENT: ISLG & ILG down

Assigned to
Martin Laporte, CTO at Tologix Martin L.

Comments & Events

Paul Moon
ISLG live site, Legacy ISLG admin, Dev ILG admin and Dev ILG live are all down.
Marysia Raptis
I have same issues going into ISLG Admin

An unhandled exception occurred while processing the request.
Win32Exception: Access is denied
Unknown location
SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, uint waitForMultipleObjectsTimeout, bool allowCreate, bool onlyOneCheckConnection, DbConnectionOptions userOptions, out DbConnectionInternal connection)
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* Win32Exception: Access is denied

*
Show raw exception details

* SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
o System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, uint waitForMultipleObjectsTimeout, bool allowCreate, bool onlyOneCheckConnection, DbConnectionOptions userOptions, out DbConnectionInternal connection)
o System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource<DbConnectionInternal> retry, DbConnectionOptions userOptions, out DbConnectionInternal connection)
o System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource<DbConnectionInternal> retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, out DbConnectionInternal connection)
o System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource<DbConnectionInternal> retry, DbConnectionOptions userOptions)
o System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource<DbConnectionInternal> retry)
o System.Data.SqlClient.SqlConnection.Open()
o ISLGRebuild.Service.CommonService.InsertErrorLog(string Exception, string ControllerName, string MethodName) in CommonService.cs
o ISLGRebuild.Web.Areas.Admin.Controllers.HomeController.Login(AdminUserModel model, string returnUrl) in HomeController.cs
o Microsoft.AspNetCore.Mvc.Internal.ActionMethodExecutor+TaskOfIActionResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, object controller, object[] arguments)
o Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.InvokeActionMethodAsync()
o Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.InvokeNextActionFilterAsync()
Martin Laporte, CTO at Tologix
SR #809674 was open with Carbon60 and we are actively troubleshooting.

ISLG is no longer able to talk to the SQL database.
This looks to be a system or network issue. It is unrelated to ISLG.
Paul Moon
We are back!

Thanks, Martin Laporte, CTO at Tologix Martin .

Paul
Paul Moon
Paul Moon completed this to-do.